Service Ticket Submission
Service Requests
Need assistance with your HydroWorx system? Our service team is here to help.
For all service requests, please email us at service@hydroworx.com.
When emailing, include:
- Your facility name
- Contact information
- A brief description of the issue
This helps us respond quickly and get your equipment back up and running as soon as possible.
Frequently Asked Questions on COVID-19 for HydroWorx
HydroWorx service technician was very thorough and took time to explain what was done and potential concerns. He even took the time to answer multiple questions that we had and remind us how to properly maintain our pool. He appeared very passionate and competent with knowledge of the pool. My team and I were very pleased.
HydroWorx is unique in that we have our own in house service team and technicians. These highly trained and specialized professionals are committed to meeting all of your customer service needs. Our service technicians are HydroWorx employees who have detailed working knowledge of the intricacies of the HydroWorx pool systems and structures and are prepared to assist you on the telephone, or on-site 24 hours a day, seven days a week. Additional customer peace of mind is assured by our available extended service plans.
Our responsive and knowledgeable staff is here to help you! If you have any questions or are looking to get started on your aquatic therapy project, please contact us at 800.753.9633 or service@hydroworx.com.